Terms & Conditions

Your booking constitutes a contract of hire between you as the hirer and Shore View and is subject to the following conditions.

To place a booking, you must be over Eighteen. You must ensure that everyone in your party complies with these Conditions of Hire.

1.1 We take every care to ensure our prices are correct and up to date on this website. However, we do reserve the right to change our prices without prior notice.

1.2 The price of your holiday will be held firm for the duration of your stay after receipt of a booking form and deposit other than changes imposed by legislation, e.g., a raise to the rate of VAT (Value Added Tax). Our prices include VAT at the current rate of 20%.

2.1 The contract, (‘the Contract’) is between you, (the person named on The Booking Form, either sent by or completed online) and Shore View (us) and shall be governed by these conditions:

2.2 Any booking must be on our Booking Form and received by us with a deposit of fifty percent of the total price for the holiday, or the full amount if the booking is made within four weeks of the commencement of the stay, (or such other amount as may be agreed in writing).

2.3 Upon receipt of The Booking Form and receipt of the aforesaid deposit into our account in cleared funds, the Contract shall come into existence provided that until such time we shall have the unfettered right to refuse the booking whereupon we shall refund to you any deposit paid. Otherwise, the deposit shall be non-refundable as we may well have refused other bookings in favour of yours.

2.4 The balance of the total price and any Security Deposit, must be received by us not later than 4 weeks before the date of the holiday booking. Otherwise, we shall immediately have the right to re-advertise and re-book the holiday and retain the deposit.

2.5 The ‘property’ you must fill in on The Booking Form.

3.1 Unless otherwise stated in The Booking Form, your holiday accommodation will commence at 4pm on the first day and will end at 10am on the last day of the holiday let. Except by special arrangement, only those named on the Booking form may reside and their number shall not exceed the persons named on the booking form (Children’s names under 17 do not need to submit their names).

3.2 You may invite guests or friends to visit but the identity and number of persons staying overnight must at no time be different from, or exceed, the number of persons identified in The Booking Form, and guests on any one occasion must not exceed 6 in number unless you notify Shore View prior. In the event of a breach of this condition, at our discretion, we may refuse to allow you or your party to take up possession of the property or instruct you and all others to leave before the end of the holiday period, in which event we may treat the let as having been cancelled by you and you shall have no claim against us whatsoever for a refund or otherwise. Visitors’ Pets will not be permitted in the cottages or gardens under any circumstances.

3.3 Except by special arrangement, the property shall be used solely for the purposes of a holiday by you and your party. This Contract is made on the basis that the Premises are to be occupied by the Guest for a Holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Guest acknowledges that this Agreement is not an assured tenancy.

3.4 If you or any member of your party abuses any part of the property or displays dangerous, offensive or rude behaviour to us or any of our staff or to third parties such as neighbours, we have the right to ask you and your party to leave the property forthwith. If this happens, we shall treat the holiday as being cancelled by you and you shall have no claim against us whatsoever for a refund or otherwise.

3.5 The properties of Shore View and surrounding estates requires constant maintenance, you must allow us, our staff or representatives access to the property at all reasonable times.

3.6 You must keep the property and all furniture, utensils, equipment, fixtures and fittings in the same state of repair and condition as at the commencement of the occupancy and ensure that at the end of the occupancy the property is left in the same state of order, repair and cleanliness. We reserve the right to levy an additional charge for any additional cleaning required due to the occupancy of you and your party.

3.7 You must report as soon as possible any breakages or damage and we reserve the right to make a claim against you and any member of your party for repair or loss as a result of the damage caused.

3.8 Without in any way prejudicing or limiting the effect of these terms and conditions, you agree that upon delivery of the possession of the property and its estate, you shall be liable for the security of the property and shall take all reasonable steps, such as locking doors and windows, in regard to matters of security and we shall have no liability for loss by theft or damage to your property or to the rental property by third parties unless we are negligent.

3.9 It is the responsibility of the Guests to ensure that their personal possessions are insured. We will not accept any liability for theft of, loss of or damage to personal possessions. We also recommend that guests arrange adequate travel insurance for cover or in case of cancellation.

3.10 For the avoidance of doubt, you agree that the supervision and safety of children and the safety of disabled or infirm persons during the holiday let are at all times your responsibility and we shall have no liability in respect thereof and you shall satisfy yourself in advance of the holiday that the property and grounds are fit and suitable for all members of your particular holiday party.

3.11 We encourage you as the user of Shore View properties to highlight any areas of the property that you seem unsafe or in need of attention.

4.1 If you book SIX weeks or more prior to the day of arrival, we require a non-refundable (unless claimed through your travel insurance) deposit of 25% of the total hire cost of your stay to secure the booking, with the full balance due FOUR weeks before the start of your stay.

4.2 If you book less than FOUR weeks in advance, the full price is payable at the time of booking. Please note all bookings are provisional until the hire fees are paid as stated in this paragraph and the owners have confirmed receipt. Provisional bookings are held for 3 days unless agreed otherwise by the owners.

4.3 An additional Security Deposit of 50% of the total hire will be required prior to the commencement of your stay.

4.4 Your Shore View deposit will be returned after your departure after deducting any disbursements for any rectification or other chargeable services you booked or incurred if applicable.

4.6 Smoking and vaping is strictly forbidden outside of the designated smoking areas at Shore View properties, failure to comply and use the smoking areas may result in total loss of your deposit.

4.7 Shore View homes should be left in the same condition as found on arrival.

4.8 End of stay cleaning is covered by Shore View however we ask that you the user please leave the property tidy and respectable, any negligence towards the property will be considered and may result in total loss of you deposit.

5.1 If you cancel your booking more than 6 weeks before your arrival, you will lose your 25% deposit.

5.2 If you cancel your booking more than 6 weeks before your arrival and have already paid the full amount you will be refunded 75% if we are able to re list and rent the property for your required dates.

5.3 Cancelling within 4 weeks of your arrival may result in total loss, we recommend you take out appropriate insurances incase this happens.

5.4 If you cancel your booking at any point after you have paid your deposit, your deposit is not refundable.

5.5 If we have not received full payment by FOUR weeks before your day of arrival, we will assume that you have cancelled your booking.

5.6 If you cancel your booking once you have made full payment, we will only provide a refund if we are able to re-let the cottage, with the refund based on the new letting price, less your deposit of 25% We strongly recommend that you take out holiday cancellation insurance.

5.7 If you want to change or cancel any details of your booking, we will do our best to help, but there may be amendment fees to pay, your 25% non-refundable deposit will be used for this purpose, you may be subject to provide an additional deposit.

5.8 If you want to change properties to stay at within the Shore View portfolio, you must contact us directly with your request. We will do our up most to help you however the above criteria may be actioned. This may result in partial or total loss of your payments.

5.9 If you cancel your holiday after you have paid money to us, the full amount paid becomes non-refundable. With your agreement, we will try our best to re-market the holiday, and if we are successful, we will return some money to you. The amount will be at our discretion and will be calculated so that we are not out of pocket as a result of your cancellation, including reasonable administration fees. It is very possible that we will be unable to re-book your period of stay at short notice, or we may do it for a reduced tariff. We therefore strongly suggest that you take out your own holiday insurance to protect you against having to cancel.

6.1 It is extremely unlikely that we will have to make any changes to your property rental. However, occasionally we may have to make changes and reserve the right to do so at any time. Most of these changes would be minor and we will advise you of them as soon as they may be applicable. If we are forced to cancel the property rental because of reasons beyond our control, force majeure or for any reason that makes the property unfit for rental, you will have the choice of either allowing us to try to locate a suitable alternative property on your behalf or of cancelling the booking and accepting a full refund of all monies paid to us. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your holiday.

6.2 If we cannot offer you an acceptable alternative or if you do not accept the alternative, we will refund to you the cost of the rental of the property which you have paid within 7 days. The maximum refund will be the amount you have paid to us.

7.1 If you tell us about anything that’s not working while you’re here, we undertake to repair or replace it with due diligence or to make alternative arrangements. We are not liable to any claim should we be unable to do so for reasons outside our control, and we cannot be held responsible for the failure of public services such as electricity, water etc.

8.1 If you, or any member of the holiday party, commit a serious breach of these Conditions then we shall have the right to terminate your Booking and if you are already in occupation of the property, we shall have the right to ask you to vacate forthwith. In such circumstances no refund of the moneys paid by you will be made.

9.1 Where damage is caused to the property other than by fair wear and tear during the term of the occupancy, by you or any member of the holiday party, you, the person named on The Booking Form, shall be primarily liable irrespective of the person who caused the damage and shall afford us a full and complete indemnity in respect thereof.

9.2 Limit the maximum number of people occupying the home to that stated on your booking form and our website, except by prior agreement.

9.3 Be responsible for the home and to take good care of it, leaving it tidy at the end of the hire period. You are responsible for extra cleaning costs if necessary.

9.4 Return anything moved from one home to another, if your party hired more than one home.

9.5 Ensure that there is no unreasonable amount of noise within or around the home particularly at night, in the interests of other guests and neighbours.

9.6 Tell us promptly about any failure, loss or damage to any electrical or other equipment or fitment.

9.7 Pay us the cost of repairing or replacing, at our discretion, any loss or damage caused to the cottage or equipment during your stay.

9.8 Where damage is caused to the property other than by fair wear and tear during the term of the occupancy, by you or any member of the holiday party, you, the person named on The Booking Form, shall be primarily liable irrespective of the person who caused the damage and shall and shall afford us a full and complete indemnity in respect thereof.

9.9 Furnishings may include Quality Antiques, Wool Carpets, French Polished Furniture & Aniline Leather. Many of these are not normally associated with Self Catering, and we ask that you treat such property with the care and consideration that their fragility requires to ensure their enjoyment by future visitors.

10.1 All our properties are fully covered with comprehensive insurance including civil liability. In the unfortunate event of an accident at a property, resulting in a claim for compensation, the liability will be with the property owner, and we will provide you with details of the relevant insurance policy, in order for you to make a claim, and we will also be prepared to act as your agent in assisting with your claim.

10.2 We are not responsible for the death or any injury to you, your guests or third parties, for loss or damage to belongings, cars or contents, or any other personal possessions. Parents are responsible for the safety of their children at all times.

11.1 These conditions override and supersede all previous courses of dealing between us and the whole of the Contract shall be as contained in these Conditions.

12.1 You are asked to make yourself and your party familiar with the Ground Rules which, if applicable, which will be available to you on arrival. Your special attention is drawn to your need to keep children safe around our ponds, fires, pools, stairs etc.

12.2 You will be met by a Shore View representative on arrival who will show you around the home, demonstrate how to use equipment, show you where to find key utensils if needed and talk you through your welcome pack.

13.1 You are permitted to park in the designated parking spaces/driveways, The location of which you will be informed when your holiday starts by a Shore View representative.

14.1 if you have a complaint, you must bring it to the attention of our local representative or property manager so that the matter can be resolved immediately. If it is not possible to resolve the matter, it is an express condition of booking that you immediately put the matter in writing or email and send/pass it to representative or property manager.

14.2 We cannot subsequently consider any complaint that you do not put into writing at the time of the complaint. Any complaint or claim for compensation must be received by us in UK within 7 days of the end of your rental period and which must have been notified to us at the time of the issue.

14.3 We cannot entertain complaints if this procedure is not followed in resort. Any compensation is limited to the total cost of the property rental.

14.4 Complaints or problems must be reported to us immediately to afford us the opportunity to rectify them, wherever possible, during your stay. Although we don’t foresee this, unnecessary minor complaints, will not be tolerated.

14.5 Complaints and recommendations are welcomed by Shore View, this helps us to dynamically improve our service and your experience with us.

15.1 The Guests shall not (nor allow others to) cause nuisance or annoyance to the Landlord, other tenants or any neighbours. Rudeness or aggression of any kind will result in your immediate expulsion from site without refund.

16.1 Complimentary WIFI broadband is provided free of charge in some properties. You should be aware that in rural areas Wi-Fi performance is limited, usually suitable for emails and simple tasks. It is not suitable for streaming or downloading films or other high demand applications. The provision of broadband does not form part of your holiday with us. We cannot provide technical support for connecting your equipment to the broadband. In the event that the broadband malfunctions and we are unable to repair it no compensation will be available.

17.1 Amenities are entirely at the user’s risk and no responsibility can be accepted for personal injury, loss or damage to motor vehicles unless caused by Shore View negligence.

17.2 For your safety, please make yourselves, on arrival, conversant with the Property, grounds and any possible hazards.

17.3 Children must be always under adult supervision in the house and grounds.

17.4 No boisterous ball games allowed in the house or around the car park and entrance drives.

17.5 Keep children away from the ponds.

17.6 Children must be supervised when playing in swimming pools.

18.1 We regret no pets are permitted unless previously notified to us.

18.2 If your dog should foul in the gardens or home, it is your responsibility to clean up and deposit in the appropriate bin.

18.3 Dogs may never be left unattended in cottages whilst you are out and must not be allowed on beds or furniture.

19.1 Damage & Breakages are the responsibility of the person who booked and full replacement costs, including cleaning and specialist services, is payable on demand. This includes damage and staining of floor coverings and fabrics. For peace of mind, we can supply protective coverings if children are in your party. We do not allow smoking in any of the homes.

19.2 To save you any unexpected expense, we recommend you take out cancellation and accidental damage insurance.

20.1 The owners reserve the right not to hand over the property where it is felt damage, or the safety of other guests might be put at risk. No refund will be paid. If at any time it is deemed that the accommodation needs attention to comply with our fire and safety certificate or security notice, you will be advised, and action must be taken without delay.

20.2 The owners reserve the right to enter the property at any reasonable time, if there is reason to believe fire safety notices are being contravened, to rectify a contravention, or to carry out maintenance and repairs.

20.3 Furnishings include vulnerable fabrics, polished wood & Aniline Leather. Many of these are not normally associated with Self Catering, and we ask that you treat such property with the care and consideration that their fragility requires to ensure their enjoyment by future visitors.

20.4 You will be shown on an arrival by a Shore View representative a safe area for assembly in case of a fire emergency.

20.5 In case of a fire emergency you must call the relevant authorities and inform Shore view to allow us to assist you where possible.

21.1 WE DO NOT STORE YOUR FINANCIAL DETAILS, INCLUDING CREDIT CARDS, DEBIT CARDS OR BANK DETAILS.